See Email Address associated with the BBIS Community Account
It would be helpful if you could see what email address the end user used to create their online community account, either on the Online tab in CRM or in the users section of BBIS, or both.
A new function was shipped in the Hotfix 55 for 4.0 SP14 that added this information to the ONline Info tab in CRM, and allows an admin to easily update the account email address.
A new function was shipped in the Hotfix 55 for 4.0 SP14 that added this information to the ONline Info tab in CRM, and allows an admin to easily update the account email address.