A board member recently updated his payment details online after signing up for a BBIS account, and provided some feedback - "our update my payments stuff is a bit of hard work" .

The BBIS account sign up bit is not ideal, but it works.

However, the Recurring Gift "Update my payment details" part of BBIS is not a very good user experience. We've had to put explicit instructions onto the page so people understand that they need to click the + button to start editing the payment details on their RG...

After a couple of clicks you are then taken to another page, where you can add a new card or bank account. You're then taken off to another page where you have to enter more details (like email, phone, address) that we are very likely to already have on file.