We upgraded to v2.91 and now have the ability to enter expected and actual start/end times for our interactions. We are unable to process the same information in the Global Change for interactions so using the new functionality becomes null. We created a case and were told: This will happen on occasion, but it is not the standard by any means. Our Product Development and Quality Assurance teams work hard to minimize these types of discrepancies as much as possible, but sometimes things like this are not found during that time. And then we were directed to submit to the IdeaBank instead of it going to Product Development.