I recently blogged about functionality when an airline sent me an email for not completing my purchase of an airline ticket. I questioned why charities are not doing the same when a person starts to make a donation, but does not take the  final steps. I suggest BBCRM/BBIS functionality is developed to deliver this type of functional requirement. This type of functionality could recover incomplete or lost transactions across the sector. http://fundraisingforce.com.au/qantas-asked-me-to-complete-my-transaction/