Ability to have same constituent biographical name title with different case (Maj vs MAJ)

Our active and retired military constituents are vocal concerning how they want their title abbreviations to be capitalized, no matter what the AP style guide states. This is a very personal issue to them and we've tried to honor that request historically because something other than what they request seems offensive to them. Based on using a CRM database collation for case insensitivity (for overall usability), this title difference can not be represented.
  • Jeff Garmon
  • Jun 29 2015
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  • +13