Edit the changeagent process that automatically pushes opt-outs to CRM to include the email name n the comment field.

We would like to see in the comment field of the solicit code the email name or subject line that prompted the opt out. That allows us to map back to or identify problematic communications when we may have multiple comms going to a single constituent in a day. It would provide information that makes our communication with our constituents more informed.

  • Linda Lambert
  • Mar 12 2026
BBIS / Email
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