From BB Support: tested this in sample site and can confirm that you can’t match constituent in interaction batch on the basis of alternative lookup id.
The client needs to provide constituent lookup ids to find a constituent.
FYI: In interaction batches, Constituent Matching options are not available in the “Configure Options” section
Would be useful for importing the same file for Constituents, Enhanced Revenue and Interactions based on an alternative lookup ID such as a Face to Face ID - and would take away the current need to export data after the Constituent/Enhanced Revenue imports and manually match data up outside of BBCRM, than use the edited file in order to import the interaction.
|Organization Name (Please enter full organization name)||Bush Heritage Australia|
Note: The Bulk Import service allows importing interactions using alternate lookup id.