allow Social Media account information to be included when mering duplicate Constituents

As a user, I want Social Media Account information to be included when I merge constituent records.  This information does not get included when merging duplicate records. 

  • Guest
  • Nov 30 2016
  • Reviewed: Voting Open
Blackbaud CRM / Duplicate Management
Organization Name (Please enter full organization name) Plan International Australia
Reported Version 4.0
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  • Tim Grime commented
    February 09, 2022 00:27

    Totally support this as SM account info is part of the contacts suite. All other contact info is transferred when records are merged. This shouldn't be a manual process well all other contact info is auto-merged.

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  • Guest commented
    February 23, 2017 15:33

    It just makes sense that the duplicate constituent merge task should include/pick up any social media account information on a record and automatically transfer it to the "keeper" record;  All the other pertinent data is migrated over and this should be as well!   Anytime a new section of data is added to the constituent record then it's a given that the merge task needs to be updated to incorporate that new data as well -- Us users should not have to transfer this data over by hand! 

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