Fix the Problem with Pasting Data into Notes

I used to be able to copy/paste text into a Note using the various paste options by right clicking on my mouse (Paste, Text Only, etc.) However, I believe since the SP 30 update my org did, now when you right click on the mouse, the only option you get is "Link" as seen in the attached screenshot. So now I have to use Ctrl-V to paste it but it only comes over in original formatting and often times I get an error message b/c HTML or some other formatting issue that prohibits me from saving the Note. So then I have to throw it in Word or an email to get a basic text format that will then allow me to Ctrl-V paste and save. What changed? Is this operator error or a glitch in the system. Help?!?!

  • Alicia Benison
  • Jul 22 2022
  • Reviewed: Voting Open
Organization Name (Please enter full organization name) Georgia Institute of Technology
Reported Version 4.0
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  • Alicia Benison commented
    July 25, 2022 13:05

    Of note, this does not happen in the Comments field of an Interaction. That continues to work as expected. So it appears to be isolated to Notes.