'Run as' Permission Needed

Our Help Desk needs the 'Run As' Permission to be able to trouble-shoot issues for users. Currently, they have to have System Administrator permission for this which grants more access than is needed.
  • Guest
  • Jun 29 2015
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  • Guest commented
    March 21, 2016 14:28

    We use a project management software called Workfront that has this feature. It is very useful - I'd be happy to demo it to someone in products if it would be helpful to see how another vendor has implemented this feature.

  • Stephanie Boyce commented
    July 27, 2016 18:28

    This would be REALLY helpful. With users across our entire university the ability for our help desk staff to run as one of those users would be a tremendous help. This would most likely decrease the amount of time needed to complete a help ticket.