'Run as' Permission Needed

Our Help Desk needs the 'Run As' Permission to be able to trouble-shoot issues for users. Currently, they have to have System Administrator permission for this which grants more access than is needed.
  • Guest
  • Jun 29 2015
  • Reviewed: Voting Open
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  • Guest commented
    March 21, 2016 14:28

    We use a project management software called Workfront that has this feature. It is very useful - I'd be happy to demo it to someone in products if it would be helpful to see how another vendor has implemented this feature.

  • Stephanie Boyce commented
    July 27, 2016 18:28

    This would be REALLY helpful. With users across our entire university the ability for our help desk staff to run as one of those users would be a tremendous help. This would most likely decrease the amount of time needed to complete a help ticket. 

  • Janine Kyanko commented
    February 14, 2018 15:57

    Agreed! Would be great to have this functionality opened to support staff who otherwise should not have Admin access.

  • Rob Downs commented
    January 22, 2019 14:02

    This would be extremely helpful to us!

  • Guest commented
    October 09, 2019 21:06

    Without this feature available to our help desk team, it makes it very difficult to lock down the rest of the system if they MUST be a sys admin to run as an application user.

  • Stephanie Krebs commented
    October 17, 2019 13:47

    Often people "run as" other users to help troubleshoot problems, it would be great if we didn't have to give them System Admin permissions.