We use a project management software called Workfront that has this feature. It is very useful - I'd be happy to demo it to someone in products if it would be helpful to see how another vendor has implemented this feature.
This would be REALLY helpful. With users across our entire university the ability for our help desk staff to run as one of those users would be a tremendous help. This would most likely decrease the amount of time needed to complete a help ticket.
Agreed! Would be great to have this functionality opened to support staff who otherwise should not have Admin access.
This would be extremely helpful to us!
Without this feature available to our help desk team, it makes it very difficult to lock down the rest of the system if they MUST be a sys admin to run as an application user.
Often people "run as" other users to help troubleshoot problems, it would be great if we didn't have to give them System Admin permissions.
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