This idea was delivered with Service Pack 33.

Hello everyone! We have some good news to share: our engineering team is currently working on this Idea item. As it is in development right now, we always welcome any feedback you may have in the meantime. Please feel free to reach out to me at daisy.alarcon@blackbaud.com or to Pat Conley at pat.conley@blackbaud.com. Keep your eyes on this Idea to see future updates! Thank you.

Use Case Examples:

1. Training Videos – our technical trainer cannot produce training videos for certain audiences due to their unique permissions. Doing them in a test environment is not adequate for many reasons.

2. Testing – testing as other users requires ‘Run as’ ability and granting full sys admin permission is not prudent even in test environments. Testing for customizations, new processes and service pack updates. It would be beneficial to see things the way specific user groups see them when deploying a new tab or report.

3. Troubleshooting – when users report issues, other subject matter experts need to ‘Run as’ to recreate the problem. Granting full sys admin permission is not prudent.

Hello everyone! Daisy here from the Product team at Blackbaud. We are currently reviewing this Idea and would love to hear your business use cases for this feature. Please send me your use cases via email to daisy.alarcon@blackbaud.com and share with us what your teams would use this feature for? Thank you.

Agree this would be invaluable to us. We are not in a position to give system admin out to other team members to help troubleshoot which means this all falls on one person

Often people "run as" other users to help troubleshoot problems, it would be great if we didn't have to give them System Admin permissions.

Without this feature available to our help desk team, it makes it very difficult to lock down the rest of the system if they MUST be a sys admin to run as an application user.

This would be extremely helpful to us!

Agreed! Would be great to have this functionality opened to support staff who otherwise should not have Admin access.

This would be REALLY helpful. With users across our entire university the ability for our help desk staff to run as one of those users would be a tremendous help. This would most likely decrease the amount of time needed to complete a help ticket. 

We use a project management software called Workfront that has this feature. It is very useful - I'd be happy to demo it to someone in products if it would be helpful to see how another vendor has implemented this feature.