Allow viewing of hidden information in batch (especially BBIS batches)
Moderately often, we get errors when validating or committing batches from BBIS, concerning hidden fields which are not visible in the batches, e.g., addresses in BBIS membership batches. It can be extremely difficult to guess what data is hidden in the transaction. It would be very useful to have a method (e.g. a button on the batch entry ribbon) to show us all the information related to a transaction in the batch, similar to the 'View transaction data' button in Web Transactions / Failed Transactions.
E.g., at the moment we are wrestling with a BBERR_ADDRESS_DUPLICATENOTALLOWED error in a BBIS Membership batch. There are no contact details fields in the batch, but we presume that the error is in some hidden contact detail information.
-
David Wanless
- Mar 14 2019
- Reviewed: Voting Open
| Organization Name (Please enter full organization name) | The Wilderness Society Ltd (Australia) |
| Reported Version | 4.0 |
Related ideas
UGH Yes! And half the time support is unable to help with these errors as well!
P.S. If this information was not able, for some reason, to be viewed from the batch, another, less ideal but still adequate, alternative would be to extend the functionality in Web / Manage Transactions / Failed Transactions to allow it to work for any web transactions rather than just ones which couldn't be downloaded. Then we could try to find the relevant transaction (one hopes there would be some good filters) and view the contents.