Our users have software phone tools rather than physical phones. In order to quickly make calls from CRM, they would like to click on a phone number and have it open up their call software's dialing form with the phone number pre-populated in the same way you can click on an email address and have a new email message window pop up with the email address pre-filled. This already works on a laptop/desktop in FROG when clicking the call button, but our users would like this feature in CRM itself for the frequent calls they make to find and manage prospects, and steward donors. - This should work anywhere phone is exposed in CRM -->contact forms, tiles, data lists, list builders.
This feature should also be available in the SDK as a telephone data type available on data forms, etc.
Organization Name (Please enter full organization name) | Best Friends Animal Society |
Reported Version | 4.0 |