Update the balance due on a registration when it is canceled

When canceling a pre-registered event attendee, CRM helpfully notes that you'll need to issue a refund separately. However, if there is a balance due on the registration, that balance remains a liability on the event and there is no way to clear the balance due without removing the registration entirely, which doesn't really represent what happened.
  • Guest
  • Jun 29 2015
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  • Guest commented
    September 10, 2015 23:57

    We agree with this concern. When there is an outstanding balance on an event registration that is not received, it would be great to have some sort of write-off process to clear the remaining balance for the event registrations.

  • +6