Make the 90 minute timeout for BB ID configurable

We've been used to the 15 minute inactivity timeout for BBCRM, and whilst it can be annoying, we were surprised to find, on moving to BB ID, a 90 minute timeout, and that it can't be changed at the moment.

It'd be ideal if we could specify a different (lower) timeout, e.g., 30 minutes.

We do have an automatic Windows screen lock after 15 minutes, so the BB ID timeout being too long is not a critical concern, but it is a moderate security concern for us.

  • David Wanless
  • Feb 12 2025
  • Reviewed: Voting Open
Blackbaud CRM / Security
Organization Name (Please enter full organization name) The Wilderness Society (Australia)
Reported Version 4.0
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    • David Wanless commented
      12 Feb 21:23

      Thanks, Nicola. I did wonder about that.

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    • Admin
      Nicola Cameron commented
      12 Feb 09:22

      BBID timeouts are not controlled by our Products, they are Blackbaud system-wide and so Blackbaud CRM is unable to make changes to this setting. We will consider the option to implement a Blackbaud CRM specific configurable timeout within the application.

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