Provide reasons for rejected payments - be clear we don't accept Visa Electron

Supporter's registration for big bear stretch was unsuccessful (see attached) but she wasn't provided with a reason.  Eventually we found that it was because it was a Visa Electron, which we cannot accept.  Is it possible, at least in cases like this, to give the supporter an indication why their transaction was unsuccessful?  Is it also possible to state on the site that we cannot accept Electron?

  • Brooke Aldrich
  • May 29 2019
  • Will not implement
BBIS / Payments
  • May 30, 2019

    Admin response

    Any user that attempts a transaction using an unsupported card type receives a message in BBIS of :"Card type is not supported by gateway". This, in addition with a clearly worded formatted text and image part on the site/page advising of supported card types should be sufficient to communicate circumstances to the end user. Please refer to KB tip 66973.

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  • Brooke Aldrich commented
    June 04, 2019 13:41

    Thanks for the response!  In this case, the supporter wasn't supplied with a message/reason ("Card type not supported..."  She received instead a message that said simply that there was a problem and that she should contact us.  This is why it was difficult to figure out what had gone wrong.  

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