Supporter's registration for big bear stretch was unsuccessful (see attached) but she wasn't provided with a reason. Eventually we found that it was because it was a Visa Electron, which we cannot accept. Is it possible, at least in cases like this, to give the supporter an indication why their transaction was unsuccessful? Is it also possible to state on the site that we cannot accept Electron?
Any user that attempts a transaction using an unsupported card type receives a message in BBIS of :"Card type is not supported by gateway". This, in addition with a clearly worded formatted text and image part on the site/page advising of supported card types should be sufficient to communicate circumstances to the end user. Please refer to KB tip 66973.