Add support for new email hard bounce reasons

Additional bounce statuses are now available for spam complaints and "previously marked as hard bounce" for blacklisted addresses. We should add filters and ensure that these statuses are reflected in the Inactive Addresses list in BBIS, in the Blacklisted Email Addresses tab in CRM and on the email address in the contact record.

  • Samantha McGuin
  • Mar 21 2018
  • Reviewed
  • Attach files
  • Christina Atkins commented
    28 Mar 18:21

    I absolutely agree. I am with Wake Forest University and we are a CRM client and based on the current configuration we can not truly know who is receiving our email messages as it appears they are sent and the email is valid (no hard bounce sign). The ability to see it reflected on the email address the BBIS and  Blacklisted lists would be extremely useful.

    Christina Atkins
    Director of Records
    Wake Forest University
    atkinscr@wfu.edu 

  • Guest commented
    04 Apr 11:58

    Yes please!

  • Admin
    Samantha McGuin commented
    18 May 20:48

    We will be conducting discovery sessions on this topic in June. If anyone would be interested in joining a 30 minute session, please email samantha.mcguin@blackbaud.com to setup a discovery time.

  • Stephanie Boyce commented
    08 Jun 13:46

    I second this! emailing Samantha to try to join in on a discovery session!