Allow a Primary Phone Number to have an End Date
Merged
When updating phone numbers in an import (following a OVM or Telemarketing effort) we want the ability to update the phone type to "bad phone number" (which we can) and then uncheck these as primary AND add an end date.
If you do this, the system will give you validation errors that state:
A primary number cannot have an end date
AND
A constituent must have a primary phone
There are a lot of instances where a phone number that was on a constituent record is no longer valid.
If nothing else, allow the user to over-write this error by granting access to a "dismiss" option.
Appears to be a duplicate of https://bbcrm.ideas.aha.io/ideas/CRM-I-640 and https://bbcrm.ideas.aha.io/ideas/CRM-I-2528, as well as https://bbcrm.ideas.aha.io/ideas/CRM-I-663, and https://bbcrm.ideas.aha.io/ideas/CRM-I-541 which all talk about allowing end-dates on primary methods of communications. Putting these together there are over 250 votes for this idea.
Also for Addresses and email addresses. There are definitely cases where the last valid method of any contact becomes invalid. Because there must be a primary for each method, and you can't add an end date to a primary, we are stuck with an invalid method of contact appearing to be 'Current', when it should be 'Former'